Security of Information
Whenever you provide personal or financial details to us via this website we protect your information during transmission by using the latest 256-bit Secure Sockets Layer (SSL) software which encrypts the information you input into our website. 256-bit SSL encryption is estimated to take about 51 Quindecillion years to hack, or longer than the universe has been in existance.
What information do we gather about our customers?
Information you give us: We receive and store any information you enter into our web site or give us by other means. You can choose not to provide certain information, but you may not be able to fully take advantage of many of our features. We use information you give us to respond to your requests, fulfil your orders, improve your shopping experience and to communicate with you.
Automatic information: We receive and store some information whenever you interact with our website. For example we, like many websites, use “cookies” to personalise your shopping experience with us.
Email communications: Often we receive confirmation that you have read an email we have sent you if your computer supports this.
Information from other sources: We might obtain information about you from other sources and add it to the information we store about you.
What about Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and provide features such storage of items in your shopping cart between visits and tracking items in your wishlist.
You can prevent your browser from accepting cookies, or have your browser notify you when you receive a new cookie. You can also delete any cookies we have sent you. However if you disable cookies some features of our website may not function for you.
Do we share the information we receive?
We take the security and privacy of the information we receive about you and our other customers seriously. We never sell this information to others.
In order to provide our services to you we may transfer limited necessary information to third party service providers who perform some functions on our behalf. Examples include processing credit cards, delivering packages, fulfilling orders, sending postal mail and e-mail, and suppliers who may send products to you directly. These third parties have access only to the information needed to perform their functions and may not use it for any other purpose.
Examples of information we collect
Information you give us: You provide information to us when you sign up for an account on our website, when you search for products, when you add products to your shopping cart or wish list, or subscribe to our newsletter. You also provide information to us when you communicate with us by phone, email or otherwise. As a result of this you may provide us with your name, address, telephone numbers, email addresses or credit card information.
Automatic information: We receive information automatically such as the IP address used to connect your computer to the Internet, computer and connection information such as browser type, version. We also receive details of the pages you visit on our site, and if you clicked a link on another site to bring you to our site we may receive information about the site that referred you. If you performed a search on a third party site that bought you to our site we may receive information about the search you performed. We often receive the phone number you call us from when you ring our 1800 number. We use the information we receive automatically to improve your experience on our store, to track the performance of our store (for example page load times), and for fraud prevention and other purposes.
Information from other sources: Examples of information we may receive form other sources is updated and corrected contact and delivery information, information to determine if you received emails we have sent you have been successfully delivered and information from payment providers when you make a payment to us through them.
Access to the information we store
We provide access and update through our website to information you have provided us such as your name and contact details and other profile information along with any orders you have placed with us. You can request access to other information we store about you at any time. This information will be provided free unless the information requested required research or preparation time in which case we will ask you to cover our reasonable costs in providing the information. We will provide an estimate of the cost and ask you to agree before we provide any information that would require a fee to be charged.